Billing and Insurance


Children’s Specialty Group, PLLC (CSG) is committed to providing the highest quality of healthcare to your child, as well as superior billing services. Should our billing service not meet your expectations or you have any questions please contact our Business Office at any time. It is the expectation of CSG that the guarantor will provide all the necessary insurance information at their scheduled appointments. This would include any referrals and/or authorizations from your child’s primary care provider, should your carrier require it. Co-pays are expected to be paid at the time of service.  If needed, there are three methods to contact CSG’s customer service department by submitting an inquiry, calling, or emailing us.

CSG cares for every child who needs our services, regardless of any family’s ability to pay. All applicable insurance carriers in which the child is insured by should be provided and billed. Depending on your income and family size, you may qualify for Virginia Medicaid or financial assistance after our financial review. Discounted or free care is an option, based on the federal poverty guidelines for income and family size. For more information about the program, please contact our billing office. For current and prior poverty guidelines, visit

More Information

For information on applying for Virginia Medicaid please visit and choose apply or call 1-855-242-8282. You can also visit


By Phone

757-668-7200 You may call our customer service line between the hours of 8:00 a.m. to 4:00 p.m. EST

By Email

CSG.BILLING@CHKD.ORG You will typically receive a response within one business day of your question or concern.

    Billing Inquiry